Writine
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Changelog

What we have shipped

Newest first. Only work that is live, so nothing here is a plan.

2 October 2026

One inbox

  • Tickets and the inbox are one queue. A conversation is a conversation, whether someone chatted or left a message overnight
  • Priority, due dates and tags now apply to any conversation, not only filed requests
  • Views over the queue: open, assigned to you, waiting for an answer, overdue, resolved
  • Every conversation carries a reference number, so any of them can be quoted in an email
  • The widget drops its Request tab. Outside your hours, Chat takes the message and the answer goes by email

1 October 2026

Knowledge base and help centre

  • Write articles in Markdown, group them into collections, and publish when they are ready
  • A Help tab in the widget that only appears once something is published
  • A hosted help centre on every plan, searchable and readable without an account
  • Pro and Business can point a domain they own at it, verified with a DNS record
  • The widget launcher is a fixed 48 pixel square, and its corners no longer need choosing

30 September 2026

Replies by email

  • A reply to one of our emails rejoins the conversation it came from, instead of arriving as a new request
  • Attachments sent by email are kept with the message
  • A reply is only accepted from the address the request was filed with, and only when the sending domain checks out
  • Offline chats are emailed like requests, so a visitor who closed the tab still hears back

30 September 2026

A board for the ticket queue

  • Tickets can be worked as a board as well as a list, dragging between Open, Pending and Resolved
  • All and Overdue sit beside them as places to pick work up from
  • Dragging works on touch, and the same move is on the keyboard
  • Tickets and the inbox now read as a conversation with everything about it beside it

27 September 2026

Tickets

  • Visitors can file a request from the widget when they would rather not wait
  • A Tickets screen with priority, due dates, overdue marking and tags
  • A reference number per business, starting at one
  • Replies are emailed to the person who filed the request
  • Internal notes stay internal and are never sent out

27 September 2026

Sign in without a password

  • Sign in with a single-use link emailed to your address
  • Continue with Google
  • Stored password hashes removed, along with the reset flow they needed

26 September 2026

Widget customization

  • A Widget page in Settings with every colour the widget uses
  • Five corner styles applied across the panel, bubbles, composer and launcher
  • Upload your own launcher mark, per website
  • A live preview that updates as you choose

26 September 2026

Paid plans

  • Checkout for Pro and Business, monthly or yearly
  • Cancel and resume from Settings, keeping what you paid for
  • Invoice history with downloadable PDFs
  • A billing portal for the card, address and tax details

25 September 2026

Conversations

  • Reply to a specific message and edit one you just sent
  • File and image attachments in both the widget and the inbox
  • A full emoji picker in both composers
  • Typing indicators and read receipts

25 September 2026

Writine is live

  • Chat widget, shared inbox and offline messages
  • Workspaces, members and roles
  • Email and browser push notifications
  • Saved replies, business hours and visitor analytics